Privacy Policy

Effective Date: April 21, 2025

IO Consulting Services Inc. ("IO Consulting," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ioconsulting.net or engage with our managed IT services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly

• Contact form submissions (name, email address, phone number, company name, and message content)
• Service inquiries and consultation requests
• Email correspondence with our team
• Information provided during onboarding as a managed services client

Information Collected Automatically

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device type and operating system

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send you service-related communications and updates
• Improve and optimize our website and services
• Maintain records required for providing managed IT services
• Comply with legal obligations
• Detect and prevent fraud or unauthorized access
• Send promotional communications about our services (you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or delivering our services (e.g., cloud hosting providers, email platforms), subject to confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights and safety of IO Consulting Services Inc., our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and general inquiries are typically retained for up to two (2) years. Client service records are retained in accordance with applicable legal and contractual requirements.

5. Security of Your Information

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@ioconsulting.net and we will take steps to delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal obligations
• The right to opt out of marketing communications at any time
• The right to data portability where applicable

To exercise any of these rights, please contact us at info@ioconsulting.net. We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at info@ioconsulting.net.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: